Privacy Policy

This policy explains how DKI Simcoe Muskoka (DKI Simcoe County | Muskoka, operated by R&F Construction Inc.) collects, uses and protects personal information when you use simcoemuskoka.dki.ca, call us, or work with us on a restoration project. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

• Contact and claim forms. When you send a message or report a claim, we collect what you enter, such as your name, phone number, email, property address, insurance company, claim or policy number, a description of the damage, and any photos you upload.
• Subtrade applications. When a trade applies to work with us, we collect business and contact details, trade and licensing information, proof of insurance and WSIB coverage, and any documents uploaded with the application.
• Calls, emails and project records. When we respond to a loss, we keep notes, photos, moisture readings, estimates and other records about your property and the work.
• Website analytics. We use Google Analytics to understand how visitors use the site. It uses cookies to collect information such as pages viewed, approximate location, device and browser type. We do not use it to identify you personally.

How We Use It

• To respond to your enquiry, dispatch a crew and carry out restoration work.
• To communicate with your insurance company and adjuster about your claim, with your consent.
• To schedule and coordinate subtrades working on your project.
• To review subtrade applications.
• To keep business, warranty and insurance records, and to meet our legal obligations.
• To understand how the website is used and improve it.

When We Share It

We do not sell or rent personal information. We share it only as needed to deliver our services: with your insurance company and adjuster, with subtrades and suppliers working on your project, and with service providers who host this website, deliver email or provide analytics. These providers may store information outside Canada, where it may be subject to the laws of that country. We may also disclose information when the law requires it.

Cookies and Third-Party Content

This site uses cookies for Google Analytics and to keep the site running smoothly. Some pages show content from other services, including Google Maps, a Google reviews widget and the Orillia & District Chamber of Commerce member badge. Those services may set their own cookies under their own privacy policies. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on.

How Long We Keep It

We keep personal information only as long as we need it for the purposes above, including the records we are required to keep for tax, insurance and warranty purposes. When it is no longer needed, we delete or securely destroy it.

How We Protect It

We use reasonable physical, technical and administrative safeguards to protect personal information. No method of sending information over the internet is completely secure, so please call us rather than emailing highly sensitive details.

Your Choices and Rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to how we use it, subject to legal and contractual limits. Withdrawing consent may affect our ability to work on your claim. To make a request, contact us using the details below.

Contact Us

Privacy questions or requests:
DKI Simcoe Muskoka
73 Paterson Rd, Oro-Medonte, ON L3V 0R4
Phone: 705-325-5746
Email: reception@simcoemuskoka.dki.ca

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Changes to This Policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.